BOOKING POLICIES
Welcome to Glitterati Nails! We are so excited that you have chosen us for your nail services. In order to make your Glitterati experience an enjoyable one we have a few policies in place. Below are a few of our policies and Frequently Asked Questions (FAQs). If you have additional questions or don't see your question, please feel free to send an email to: info@glitteratinails.com
LATE POLICY
All appointments must be cancelled or rescheduled 24 hours prior to their scheduled appointment. Appointments that are cancelled or rescheduled after 24 hours and No-Shows will have the card on file charged 100% of the service cost plus a $25 late/no show fee. Clients arriving to appointments later than 15 minutes will be charged service fee of $25 in addition to the cost of the service. If the schedule does not allow for the client to be serviced, they will be charged as a no-show. If the client is late and decides to alter the services being received, they will be charged per their original booking. Clients arriving 20 minutes or later will be cancelled and charged as a no show.
FREQUENTLY ASKED QUESTIONS
1. Are you accepting new clients?
Glitterati Nail Lounge is always accepting new clientele.
All new clients are required to pay a retainer of 50% at the time of booking.
2. I'm a new client and my appointment was cancelled?
All new client appointments MUST be booked under the "New Clients" tab on the booking page and have paid the 50% retainer. Failure to do so will result in the appointment being cancelled.
3. I do not want to pay the retainer now can, I pay at my appointment?
While we understand life happens Glitterati will NOT be able to accept any retainers at the time of service. The 50% MUST be paid when booking.
4. What payments do you accept?
Glitterati Nail Lounge accepts the following:
Cash
Zelle
Verified Card placed on file when booking
We DO NOT accept Cashapp
5. Do you accept walk-ins?
Glitterati Nail Lounge is appointment only
