FAQ

PRESS ON NAILS

1. How do I know what size to purchase?

Please refer to our sizing guide. If you are still unsure Sizing Samples are available by request for purchase.

 

Purchase your sizing sample pack here.

2. How long will my nails last?

The wear time for press on nails depends on how well the natural nail has been prepped prior to application we suggest using nail glue to apply for a studier hold. Adhesive nail tabs can also be used to apply press on nails. 

3. What if my nails don't fit?

Due to the sensitive nature of our products we do NOT accept return or exchanges on our products. All sales are FINAL. 

However if the sizing is off on 1-2 nails we suggest filing the nail with the nail file included in the application kit. You can also order a replacement nail.

4. How many nails come in a set?

All sets come with a total of 10 nails. 

5. How do I apply my nails?

All nails come with a prep kit and detailed instructions on how to apply the nails. 

6. Can I reuse my nails?

Yes. The application method of the nails will very the length of use. Adhesive nail tabs will make for easier reusability. Nail glue will have a stronger hold making the length of wearing longer. 

 

Nail glue can cause build on the nail. We recommend  purchasing an inexpensive electric nail file. Gently buffing away any built up glue on the back of the nails will give you more wears.

 

7. What comes with my nails?

All nail orders come with your custom press on nails, nail file, orange wood stick (cuticle pusher), mini buffer, glue, alcohol prep pad and application and removal instructions. 

8. Can I have a nail replaced?

Yes. Please contact us here to order your replacement

GENERAL INFO

1. How long will it take to receive my press ons?

Please note that shipping does NOT include the creation time. All items will be shipped once they have been created. 

*Due to COVID-19 and the high volume of orders, our current turnaround time is about 5+ weeks. THIS IS JUST AN ESTIMATE. We cannot guarantee that your order will be shipped within this time frame. They may be shipped sooner but can certainly take longer.
This is due to the turnaround with supplies being in such demand everywhere, and also post offices and their procedures with COVID-19. If you are purchasing more than one set please understand your order will take longer to complete. Also keep in mind, that all sets are made to order and worked on, in the order they were received.

 

2.My package was sent back to you, can you resend it?

Yes of course. Please contact us to make sure we have received your item and then pay the re-Shipping Fee and we will send it back out to you.

 

3. My package was marked as Delivered by USPS but I didn’t receive it.  (Also read below for lost or missing packages)

Once a package has been picked up by USPS and the tracking number associated to the order has been updated, Glitterati Nails hands over ANY and ALL responsibility for shipping, transit and delivery to USPS. Glitterati Nails assumes no responsibility for lost or missing packages and are not required to issue refunds or replacements on these orders.

If your order was marked as “delivered” by USPS and it’s missing; check with your neighbors in case the package was delivered to the wrong address by mistake or contact your local post office. You may also file a claim directly with USPS at http://www.usps.com/help/claims.htm

  

3.Do you accept cancellations, returns or exchanges?

We gladly accept cancellations within 24 hours of purchase. After the 24 hours ALL SALES ARE FINAL which means you fully agree to wait on the time it takes to create your order.  No Refunds will be processed after the 24 hour purchase.

Also due to the nature of our handmade products we do not accept returns or make any exchanges (except in the case of products delivered in defective or damaged state.  If so, email info@glitteratinails.com and include an image of the defected or damaged product).

**Please read all information listed under the item description before ordering. Make yourself aware of our creation time and make sure you size your nails correctly as we are not held responsible if the wrong size is ordered.

Also, please double check shipping information before checking out. If there’s an apartment, suite or unit number make sure you enter it to avoid a "RETURN TO SENDER ISSUE"

 

 

  • Facebook
  • Instagram

© 2020 by Glitterati Nails